TRANSITIONS
A quieter way to change your IT partner.
The questions to ask before a handover begins.
Start with ownership. Identify who controls your domains, software subscriptions, documentation and support agreements.
Agree the handover. Define responsibilities, communication channels and a schedule with both providers. Avoid making assumptions about account access.
Plan continuity. Review critical workflows and agree escalation routes during the transition.
Close with evidence. Check that the agreed documentation and access have been handed over before completing the change.