SERVICE MODELS
Support that fits your team.
A starting point for a defined agreement.
SCOPED TO YOUR BUSINESS
The right support. Clearly defined.
A clear starting point
Foundation
A small team needing a dependable IT partner.
Managed user support · Device and asset overview · Agreed patching process · Regular service review
Major projects and licences are scoped separately.
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A more connected approach
Complete
A growing organisation looking for a broader managed service.
Everything in Foundation · Security configuration review · Backup and recovery planning · Technology roadmap reviews
Coverage, recovery objectives and response targets are agreed in writing.
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Built around your team
Co-managed
An internal IT team that needs specialist capacity.
Shared responsibility map · Escalation and specialist support · Agreed systems management · Knowledge transfer
Your internal team retains the responsibilities agreed at onboarding.
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Coverage, responsibilities and fees are agreed after discovery. No instant quote or coverage guarantee.